TUI passengers served ‘warm ham that had been stuffed in bin bags for lunch and tea on eight-hour flight from Cuba’
A TUI customer has claimed she and other passengers were served warm sandwiches “that had been stuffed in bin bags” during an eight-hour flight from Cuba.
Horrified passenger Jayne Wallis snapped a photo of a a plastic bag stuffed with ham sandwiches and placed on the floor next to a mop.
Jayne Wallis/Facebook
Horrified passenger Jayne Wallis snapped a photo of a a plastic bag stuffed with ham sandwiches and placed on the floor next to a mop
Jayne, who was flying from Havana to Gatwick, accused the budget airline of unsafe food hygiene practices.
She raged on Tui’s Facebook page: “Thanks Tui for a not so fantastic end to my 40th Birthday present.
“A four hour delay in Cuba followed by the news there was no hot food or catering supplies for the flight due to an error on your part.
“Had to wait while the airport made up emergency food for the flight home…. Ham sandwiches stored in bin bags, not refrigerated, and then served again for breakfast – why would anyone think this was safe food hygiene practice?
Jayne Wallis/Facebook
One photo shows the same baguettes being served for breakfast
“Absolutely appalling never mind neglectful!”.
One photo shows a plastic orange sack stuffed with baguettes.
Another shows the same baguettes being served for breakfast and as an evening meal.
Lis Sibson responded: “That’s terrible Jayne! Make sure you get the compensation for being delayed that long!”.
TUI responded to Jayne’s Facebook post with: “Hi Jayne, I completely understand why you’re upset about this; this isn’t how we’d wish for your holiday experience to end.
Jayne Wallis/Facebook
The same baguette was also served as an evening meal
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“Please let me reassure you that we go to great lengths to avoid delayed yet, despite our best efforts, they do sometimes happen.
“Our team will get you on your way as quickly and safely as we can.
“If you’ve now arrived home and have experienced a delay, you’ll be able to raise this with our team so they can take a look into this for you”.
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